At Jwl Billon we strive to deliver premium quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns
We accept returns under the following conditions:

The return request is raised within 7 days of delivery.

The product is unused, unworn, and in original condition.

All original packaging, tags, and accessories are intact.

The item is not marked as Final Sale / Non-Returnable.

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items
The following items are not eligible for return or
Imitation jewellery items (for hygiene reasons)

Customized or personalized products

Items purchased under clearance or final sale

Used, washed, or damaged products (unless received defective)

3. Damaged or Incorrect Items
If you receive:

A damaged product

A defective product

The wrong item

Please contact us within 48 hours of delivery with:

Order number

Clear photos/videos of the product

Unboxing video (if available)

After verification, we will arrange a replacement or refund.

4. Return Process
To initiate a return:

Email us at support@Jwlbillion.com

Mention your order number and reason for return.

Our team will guide you through the next steps.

Return shipping charges may apply unless the product is damaged or incorrect.

5. Refund Process
Once the returned item is received and inspected:

Refunds will be processed within 5–7 business days.

Refund will be credited to the original payment method.

In case of COD orders, refund will be processed via bank transfer or store credit.

Shipping charges (if any) are non-refundable.

6. Exchange Policy
We offer exchange for size or product (subject to availability) within 7 days of delivery.

Only one exchange is allowed per order.

7. Cancellation Policy
Orders can be cancelled:

Before dispatch → Full refund

After dispatch → Cancellation not allowed

8. Late or Missing Refunds
If you haven’t received your refund:

Check your bank account again.

Contact your bank/payment provider.

If the issue persists, contact us at support@Jwlbillion.com

9. Contact Information
JWL Billon
support@Jwlbillion.com

© 2026 JWL Billion. All rights reserved.