At **JWL Billion**, customer satisfaction is our priority. We strive to provide premium-quality products and a smooth, reliable shopping experience.

Please read our Return, Refund, Exchange & Cancellation Policy carefully before making a purchase.

## 1. Return Policy

We accept eligible return requests within **7 days from the date of delivery**, subject to the following conditions:

- The product must be unused, unworn, and in its original condition.
- All original packaging, labels, tags, certificates (if applicable), and accessories must be intact.
- The product must be eligible for return and must not be marked as *Non-Returnable* or *Final Sale*.
- The return request must be submitted within 7 days of delivery.

**Important:** The 7-day return window applies only to eligible products. Certain jewellery products are excluded from returns for hygiene and product protection reasons.

## 2. Non-Returnable Products

The following items are not eligible for returns due to change of mind or personal preference:

- Imitation and fashion jewellery, including earrings, necklaces, bracelets, rings, and similar accessories.
- Customized, engraved, or personalized products.
- Clearance and final-sale products.
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Products missing original packaging, tags, or accessories.

**Exception:** If a non-returnable product arrives damaged, defective, or incorrect, customers may contact us under the Damaged or Incorrect Items Policy below.

## 3. Damaged, Defective or Incorrect Products

We take every precaution to ensure that products reach our customers in excellent condition.

If you receive a damaged, defective, or incorrect item, please contact our customer support team within **48 hours of delivery**.

Please provide:

- Order number.
- Clear photographs showing the issue.
- An unboxing video, if available.
- A brief description of the problem.

After verification, we will offer an appropriate resolution, such as a replacement or refund, subject to applicable consumer rights.

## 4. How to Request a Return

To initiate a return, please follow these steps:

1. Email **support@Jwlbillion.com**.
2. Mention your order number and the reason for requesting a return.
3. Attach relevant product photographs, if applicable.
4. Wait for our support team to review your request and provide return instructions.

Please do not send products back without receiving return instructions from our team.

Return shipping charges may apply to eligible customer-initiated returns. For verified damaged, defective, or incorrect products, applicable return shipping costs will be covered by JWL Billion.

## 5. Refund Policy

Once the returned product is received and inspected, we will notify you of the refund status.

For approved refunds:

- Refunds will be initiated within **5–7 business days** after successful inspection and approval.
- Prepaid order refunds will be issued to the original payment method.
- Cash on Delivery (COD) order refunds will be processed through bank transfer or store credit, as agreed with the customer.
- Original shipping charges are generally non-refundable for customer-initiated returns, unless required by applicable law or where the issue is attributable to us.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

## 6. Exchange Policy

We offer exchanges for eligible products within **7 days of delivery**, subject to product availability and the following conditions:

- The product must be unused, unworn, and in its original condition.
- All original packaging and accessories must be included.
- Exchanges are subject to availability of the requested size or product.
- Only one exchange is permitted per order.
- Non-returnable products are generally not eligible for exchanges due to personal preference.

Damaged, defective, or incorrect items will be handled separately under Section 3.

## 7. Order Cancellation Policy

**Before Dispatch**

Customers may request order cancellation before the product has been dispatched. Eligible prepaid orders will receive a full refund.

**After Dispatch**

Orders cannot ordinarily be cancelled once dispatched. Customers may contact our support team to check whether an eligible return or other resolution is available after delivery.

## 8. Late or Missing Refunds

If you have not received your approved refund within the expected timeframe:

1. Check your bank account or original payment method.
2. Contact your bank or payment provider regarding processing delays.
3. If the refund is still missing, email **support@Jwlbillion.com** with your order details.

Our support team will assist you in tracking the refund.

## 9. Contact Information

For return, refund, exchange, or cancellation assistance, please contact:

**JWL Billion**

**Email:** support@Jwlbillion.com

**Website:** www.jwlbillion.com

Our customer support team will assist you with your concerns.

## 10. Policy Updates

JWL Billion reserves the right to update this policy from time to time. Any changes will be published on our website.

Nothing in this policy limits customers' rights under applicable Indian consumer protection laws.

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